Privacy Policy

Lucky Green › Privacy Policy

This Privacy Policy outlines how Lucky Green Casino ("we," "us," or "our") collects, uses, discloses, and safeguards personal information obtained through our website, luckygreencasino.com, and its associated services ("Services"). We are committed to ensuring the privacy and protection of visitors and registered users in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"). By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect and process the following types of personal information from users of our Services:

Personal Identification Information: Name, date of birth, address, email address, phone number, and other contact details required for registration and account verification.
Account Information: Account credentials, transaction history, deposit and withdrawal details, and gameplay activities.
Financial Information: Payment method details, banking information, and transaction records for deposits, withdrawals, and prize payouts.
Technical and Usage Data: IP address, browser type, device identifiers, operating system, referral URLs, and usage patterns collected through cookies and similar technologies.
Communication Records: Copies of correspondence with our customer support or any other communication with us.

2. Purposes of Data Collection

We process personal information for the following purposes:

To register, manage, and administer user accounts.
To verify the identity and age of users as required by law and our internal policies.
To process transactions, including deposits, withdrawals, and payments of winnings.
To monitor, analyse, and improve the functionality and security of our Services.
To detect and prevent fraudulent, illegal, or unauthorised activities.
To comply with legal and regulatory obligations applicable to online gaming operators in Australia.
To respond to user enquiries, provide customer support, and communicate important information regarding your account or our Services.
To send administrative notifications and, where permitted by law, marketing communications, subject to your preferences.

3. Disclosure of Personal Information

We may disclose personal information to third parties in the following circumstances:

To payment processors, financial institutions, and identity verification services necessary for processing transactions and verifying user identity.
To regulatory authorities, law enforcement agencies, or government bodies when required to comply with legal obligations, court orders, or requests related to criminal investigations and anti-money laundering procedures.
To service providers and contractors engaged to perform services on our behalf, such as IT support, data hosting, analytics, and customer service, provided such third parties are bound by confidentiality obligations and comply with applicable privacy laws.
To corporate affiliates in the event of a merger, acquisition, or sale of assets, provided the recipient agrees to respect the privacy of personal information in accordance with this Policy.

4. International Data Transfers

Your personal information may be transferred to, stored, or processed in countries outside Australia, including jurisdictions where our affiliates, partners, or service providers are located. We take reasonable steps to ensure that any overseas recipients comply with the Privacy Act or are subject to laws substantially similar to the Australian Privacy Principles.

5. Data Security

We implement appropriate technical and organisational measures to safeguard personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure server infrastructure, regular security assessments, and restricted access to personal information on a need-to-know basis. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

6. Retention of Personal Information

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve disputes. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it in accordance with applicable laws.

7. User Rights and Choices

As an Australian resident, you have certain rights with respect to your personal information, including:

The right to access and request a copy of your personal information held by us.
The right to request correction of any inaccurate, incomplete, or out-of-date information.
The right to withdraw your consent to certain types of processing, where consent is required.
The right to opt out of receiving direct marketing communications at any time.

To exercise these rights or update your preferences, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe as required by law.

8. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyse site traffic, and provide personalised features. Cookies are small data files stored on your device. You may manage your cookie preferences through your browser settings; however, disabling cookies may affect the availability and functionality of certain features on our website. For more information about our use of cookies, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites or services not operated by Lucky Green Casino. We are not responsible for the privacy practices or the content of such external sites. We encourage users to review the privacy policies of any third-party sites before providing personal information.

10. Children’s Privacy

Our Services are intended for individuals aged 18 years or older. We do not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Policy will be made available on our website, and the date of the latest revision will be indicated at the top of the page. We encourage you to review this Policy periodically to stay informed about our privacy practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at: [email protected]. We will address your concerns in accordance with applicable Australian privacy laws.